Warranty & Returns Policy
Return and Exchange Policy
Please read the following guidelines carefully before initiating a return or exchange:
1.Return Process:
1.To initiate a return or exchange, please complete the Return/Exchange Request Form.
2.Returns will not be processed without a completed form.
3.We will respond within 3 business days (delays may occur during holidays). If you do not receive a response after 3 business days, please contact us at customer@flashforge.com.
2.Eligible Products for Return:
1.Printers are the only items eligible for return or exchange.
2.Filaments and accessories are not covered under our return policy.
3.Return Window:
Returns must be made within 30 days from the date of receipt of the order.
4.Return Requirements:
The product must be returned in its original packaging, with all accessories included.
5.Return Shipping Costs:
Non-quality related returns: The customer is responsible for the shipping costs to return the item.
Quality-related returns: Flashforge will bear the shipping costs and provide the shipping label to customer (quality issues must first be determined by our support team).
*Regions without available shipping labels: Customers in areas where shipping labels cannot be provided must return the item at their own carrier and provide the tracking number and shipping receipt to customer@flashforge.com.
6.Refused or Returned Shipments:
If the package is returned to our warehouse or delivery is refused, the customer will be responsible for the return shipping fees.
7.Refund Amount:
The refund will be based on the actual paid amount for the printer. Refunds will be processed after the item is received and inspected.
8.Return Address:
After your return request is approved, our customer service team will contact you with the warehouse address. Please do not return the item to any address without confirmation from our team.
If you need any further help, please contact us at customer@flashforge.com.
Warranty
1. Flashforge offers a 1-year limited warranty for Flashforge 3D printers and 3-month for extruder parts. If any parts are broken within the warranty period, Flashforge will send free parts. If any parts are broken and cannot be repaired, Flashforge will replace them for you or you may return them for a refund. Warranty services are specified in the full warranty terms. For more details, please click here for support.
2. Note: The one who sells you the printer should be responsible for your after-sales service.
(1) Flashforge grants all end-users a 12-month limited warranty for all Flashforge 3D printers (except the Flashforge extruder) and a 3-month warranty for Flashforge FFF extruder.
(2) If Flashforge 3D printer fails during normal and proper use within the warranty period (judged by Flashforge engineers), Flashforge will provide users with free maintenance services or remote after-sales support.
(3) The warranty period starts from the outbound date, or starts from the invoice date if clear and confirmed invoice is provided.
(4) Flashforge will repair or replace only the defective parts with new or reconditioned parts or products that are functionally equivalent or superior to those originally supplied. If a part is repaired or replaced during the warranty period, the warranty period still remaining for the entire printer will apply to this part.
3. Parts excluded from the warranty: Build tape/Build plate/SD card/USB stick/USB cable/Filament/Filament spool/Glue/Resin vat/Film/Resin Bucket/ Gloves/ Plastic scraper/ Metal scraper/Brush/Allen wrench (2.5mm*1/3mm*1/5mm*1)/Stamping wrench/Tools bag/Accessories.
