Worry-Free Purchase

I order the AD5X in Italy and received the box with missing parts. I also paid the worry-free purchase just in case my order didn't arrive as described but that didn’t do any good. I contacted customer support and they sent me the missing parts that will arrive soon but I had to pay customs fee to receive the parts that should be in the box in the first place. When I explained the situation to customer support I was told “ But this tariff is a normal tariff levied by your country”, which I get it but I should not be the one paying to have missing parts delivered when I already paid for the printer and also the worry-free purchase fee. I’m very disappointed with Flashforge since this is the second printer I buy from the company.

RAS

The printer arrived quickly and was extremely well packaged. Assembly and setup were fast and painless — everything was up and running in no time. Preparing prints is straightforward, and loading filament is simple and convenient.
The print quality is excellent, exceeding my expectations. Overall, it’s a solid and user-friendly machine, perfect for both beginners and more experienced users.
It would be great if there were an easy way to order spare parts when needed — that’s the only thing I feel could improve the overall experience.

the printer and everything is great! I use it daily for a project I’m working on. however, some items were missing out of my package inside when I received it. I was missing the glue and the grease, seems like it’s not a big deal but when you pay $400+ dollars for something you would kind of expect to get if it says it’s included. overall the printer is amazing and I really love it! only reason I gave 4 stars was bc of the missing items, would’ve given 5 if I got everything I paid for!

Arrived safe and sound, worth every penny.