Get a full refund if your order doesn’t arrive as described, including loss or damage in transit.

Arrival delay: Claim for $5 if your domestic package is not delivered within 10 days since fulfillment (30 days for international package).
Damage: Claim for up to the full value of your purchase if your items are damaged in transit.
Loss: Claim for the full value of your purchase if your domestic package is not delivered before the 30th day since fulfillment (60th day for international package).
Worry-Free Purchase also includes carbon offsets for carbon emissions produced within the recipient’s destination country .

Visit Seel Resolution Center to easily resolve your package issues if any of the above happens.
Please note: Worry-Free Purchase is a value-added service offered by Seel. Please don't purchase it as a stand-alone item.

Fast Shipping

3D printers are shipped from international local warehouses, while accessories come from the China warehouse. Orders with both will be split into multiple packages. 3D printers usually arrive in 2-5 working days, while accessories may take longer due to customs and other factors.

30-Day Return

Flashforge accepts returns for 3D printers within 30 days of delivery. The Return Policy provides details on return options and procedures. For more information, please refer to the return policy

Flashforge offers a 1-year limited warranty for its 3D printers and a 3-month warranty for extruder parts.

We offer a variety of payment channels，including PayPal, Apple Pay, Google Pay, Mastercard, VISA and more.

Our commitment to delivering a frictionless, secure payment experience is fundamental to cultivating lasting trust and satisfaction with our customers.

All filaments include: PLA Basic, PLA Pro, HS PLA, PLA-CF, PLA Matte, PLA Silk, ABS Pro, ASA, HS PETG, PETG Pro, PETG CF, and ABS Pro.
Filaments for AD5M include: PLA Basic, PLA Pro, HS PLA, PLA-CF, PLA Matte, PLA Silk, HS PETG, PETG Pro, and PETG CF.

Notice: Each Lucky Box is randomized, so if you purchase a 3-roll Lucky Box, you may receive three different types of materials（(Filaments are not currently available on US official website will not be include in Blind box).

*Due to the unique nature of the Lucky Box, we do not accept returns or exchanges to protect the rights of all customers. Upon receiving your package, please check for any external damage and record a complete unboxing video. If you encounter any quality issues with the product, please contact our customer service team at customer@flashforge.com as soon as possible and provide the full unboxing video for assistance.

PLA Basic: The ideal filament for beginners

Flashforge PLA Basic offers a smooth, hassle-free experience for beginners. Pre-set for Flashforge printers, it ensures optimal results with ease.

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ABS: Build Stronger & Smarter.

Strong, heat-resistant, and low-odor—perfect for durable, high-performance prints.

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PETG: Clear, Strong & Flexibility

PETG with glass-like transparency strikes the perfect balance between durability and flexibility, making it ideal for functional parts.

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FAQ

Q: Are FlashForge filaments compatible with other brands?

Our filaments are compatible with most 3D printers on the market, such as Bambu's A1, P1, X1 series, Creality's K1C, Ender series, and many others.

Q: What filaments do you recommend for beginners?

For beginners, we highly recommend the PLA and PETG series filaments. These materials are user-friendly and offer high success rates. PLA filaments are known for their ease of printing, smooth surface finishes, and environmental friendliness. PETG filaments, on the other hand, provide a good balance of strength and flexibility, making them suitable for a variety of applications. Both series are great choices for those starting out in 3D printing.

Q: What are the features of PLA Pro?

PLA Pro is based on modified PLA material, retaining the easy printability of PLA while enhancing toughness and interlayer bonding strength. PLA Pro is an environmentally friendly material that is easy to print with and produces smooth surface finishes. It offers a balanced combination of strength, rigidity, and toughness, along with excellent impact resistance.

Q: Should I choose PLA Basic, HS PLA, or PLA Pro? What are the differences?

A: The overall performance differences are not significant. If you want your printed models to be more impact-resistant, choose PLA Pro. If you have high-speed printing needs, such as running a business that requires quick model production, HS PLA will be a good choice. You can make a choice based on the specific properties of each filament.

Q: What are the filament diameters and specifications?

The filament diameter is 1.75mm. The standard specification is 1kg, with some options available in 0.5kg.

Q: Do your filaments have any certifications?

Our filaments are certified by SDS, RoHS, and REACH. Quality and safety are guaranteed.

Q: How should I store the filaments?

Recommended storage conditions: Room temperature to 40°C, ≤20% RH (sealed, with desiccant).