Dear Flashforge community,
We want to share an important update regarding the AD5X. While we’re thrilled to see over 1,000 pre-orders, in subsequent rounds of end-user testing, we found that although many materials are performing well, we’ve encountered a small issue with certain materials that may cause occasional "Poop Chute Jam" problems. To ensure the best possible user experience and improve the reliability of our product, we have decided to delay shipments until the end of January 2025 in order to resolve this issue. Our customer support team will be reaching out to all affected customers directly to address any questions or concerns. We truly appreciate your understanding and continued support!
We want to share an important update regarding the AD5X. While we’re thrilled to see over 1,000 pre-orders, in subsequent rounds of end-user testing, we found that although many materials are performing well, we’ve encountered a small issue with certain materials that may cause occasional "Poop Chute Jam" problems. To ensure the best possible user experience and improve the reliability of our product, we have decided to delay shipments until the end of January 2025 in order to resolve this issue. Our customer support team will be reaching out to all affected customers directly to address any questions or concerns. We truly appreciate your understanding and continued support!
Updated Shipping Timeline for AD5X Orders
We would like to clarify the updated shipping schedule for customers who have pre-ordered the AD5X. Shipping will begin in late January 2025, and orders will be shipped in the order they were placed. For customers who selected the "From China (ship in 20 days)" option, your orders will be shipped first, directly from China, as part of the initial shipment batch.
We appreciate your patience and understanding as we work to ensure the highest quality and the best experience for all our customers.
We appreciate your patience and understanding as we work to ensure the highest quality and the best experience for all our customers.
Best regards,
The Flashforge Team
